1.3 DEFINITION OF TERMS
Definitions of terms of this study are as follows:
1.3.1 Need: refers to needs in English Language skills of 7-Eleven employees in terms of necessity,lacks,lacks,wants and problems as described below:
1.3.2 English language use: refers to the use of English language skills of 7-Eleven employees in their work.
1.3.3 7-Eleven employees: refers to the employees who work behind the counter and have the opportunity to communicate with foreigners.