e) Refer to section 3. Creating a repair for nonserialized products without using an Apple product serial number in the Service procedure Providing Service for Nonserialized Products in these instances:
The Lightning Cable does not have a readable serial number and the customer does not have an associated product serial number.
The customer has Proof of Purchase (POP) documentation.
The customer has previously (within 90 days) had a service event in their service history and they received a new Lightning Cable.