- Effectively manage the restaurant by ensuring the following:
o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
o Adhere to opening and closing procedures
o Adhere to bill paying procedures
o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up selling certain products; etc
o Personally meet and farewell a minimum of 80% of your customers
o Encourage and motivate staff to provide optimum service during all shifts
- Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
- Develop and implement Promotions Calendar for F&B products in restaurant
- Manage special event concepts
- Anticipate market changes and review operations when necessary
- Conduct competitor analysis
- Create positive publicity opportunities
- Manage customer database and utilize effectively
- Up-sell property facilities
- Actively pursue cost saving measures
- Recycle wherever possible
- Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
- Manage wage and beverage cost
- Forecasting
- Stock control
- Analyze food and beverage statistics through point of sal