Client
1. Maintain Top Rating by addressing specific areas in the global custodian survey results for service improvement with target dates.
2. Establish client delivery for client on-boarding to improve turnaround and continue to build out dedicated client service function to customize client solution and improve customer satisfaction.
3. Establish client dialogue, participate in service review and contribute to development and execution of residual post-review action plan to improve service delivery.
4. Work closely with business partners to strengthen ongoing proposition to position Operations as key stakeholder to marketing and sales process to articulate to the clients the benefits of a world class operations and control environment and align what we sell and what we deliver.
Display best-in-class knowledge and professionalism in all client touch-points.