• Identifies opportunities—Reviews processes to determine any gaps between current outputs and expected requirements.
• Determines causes—Identifies conditions that contribute to gaps or key variances; explores relationships between conditions and outcomes; distinguishes causes from symptoms and identifies primary causes.
• Targets improvement ideas—Generates ideas for solutions; analyzes the potential effect or impact of each solution; selects appropriate solutions.
• Implements improvements—Tests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.