1. Language Focus
1.1 Expressions as the speaker and the caller
Asking as the speaker
Good morning, BBC Company. Could I help you?
- May I speak to Mrs. Shaw, please?
- Could I speak to Mrs. Malee, please?
- I’d like to speak Mr. Somsak, please?
- This is Elizabeth.
- Is Paula there?
Answering as the caller
- Good morning. Suchada Jaidee speaking.
- Who’s calling, please?
- Just a moment. I’ll connect you.
- Manoon speaking.
- I’m on the line.