I arrived promptly at 1:20 am to the sign. The man was not around. He arrived 10 mins later. Another male guest arrived after me and the driver service took this guest to the first available car when u had been waiting first. It is 2:07 am now and I am still waiting for a car. I would have expected a premium hotel like yours would have prompt pick up service.
I apologize for my frustration but I have been traveling 30+ hours.
Sandra Limmex.