Phone support Unlimited Unlimited Unlimited
Courtesy support visits (4 hours each) * NA Up to 2 visits Up to 4 visits
Spare parts kit (based on customer's selection) NA Up to US$700 NA
Discount on FARO accessories purchased during Service Agreement period 5% 10% 15%
Loaner equipment rental discount off of 30 day rental during service events 30% 50% FREE
Freight charges for service events and annual calibration and certification FREE FREE FREE
Free Repair labor and repair parts cost as per ASA Package Up to US$800 FREE FREE
Annual calibration and certification FREE FREE FREE
Annual 15 Points Check-up FREE FREE FREE
Guaranteed service turn around time (Excludes custom clearance and shipping) 5 business days 4 business days 2 business days
Guaranteed calibration and certification turn around time (Excludes custom clearance
and shipping) 4 business days 3 business days 1 business day