4.1. Problem descriptions
Case Company G is a Taiwan firm with more than USD 250 million
turnover and over 1250 employees worldwide. The company
is one of the world’s leading manufacturers in the Broadband Wireless
Networking business, offering various solutions and products
ranging from Wireless ADSL technology, Access Points, Wireless
Routers, Client Adapters, and Built-in Modules. In order to succeed
in a dynamic business environment, it is now a leading company
strategy to apply KM to create, share, and utilize knowledge
to increase competitive advantages. Also, Company G wanted to
transform and leverage their knowledge into competitive advantages
through formal KM implementation. However, Company G
ran into trouble when making KM initiatives, because any KM
initiative needs to take into account several complex factors systematically,
such as: purpose; the condition of resources and their
capabilities; even the preferences of a company.