Redesigning Work
➢ Dissatisfaction on the job: The Work in America report (1970) identified three chief sources of worker dissatisfaction:
(a) Industry’s preoccupation with quantity, not quality; rigid rules and regulations; and the monotonous repetition of small, fragmented tasks.
(b) Lack of opportunities to be one’s own boss.
(c) “Bigness.”
Redesigning Work
➢ Other sources of dissatisfaction: Studies since the 1970s have cited workers’ feelings of powerlessness, meaninglessness, isolation, and self- estrangement or depersonalization.
➢ Factors affecting job satisfaction: Employees at all occupational levels value interesting work, enough support and information to accomplish the job, enough authority to carry out the work, good pay, the opportunity to develop special skills, job security, and a chance to see results of their work.
Redesigning Work
➢ Importance of job satisfaction: The design of work materially affects the total well-being of workers.
➢ Example: Studies show that job satisfaction is the strongest predictor of longevity.
➢ Therefore, work content and job satisfaction are paramount moral concerns.
➢ Satisfied workers are also more productive.
➢ Business has an economic reason as well as a
moral obligation to improve work quality.
Redesigning Work
➢ Dissatisfaction on the job: The Work in America report (1970) identified three chief sources of worker dissatisfaction:
(a) Industry’s preoccupation with quantity, not quality; rigid rules and regulations; and the monotonous repetition of small, fragmented tasks.
(b) Lack of opportunities to be one’s own boss.
(c) “Bigness.”
Redesigning Work
➢ Other sources of dissatisfaction: Studies since the 1970s have cited workers’ feelings of powerlessness, meaninglessness, isolation, and self- estrangement or depersonalization.
➢ Factors affecting job satisfaction: Employees at all occupational levels value interesting work, enough support and information to accomplish the job, enough authority to carry out the work, good pay, the opportunity to develop special skills, job security, and a chance to see results of their work.
Redesigning Work
➢ Importance of job satisfaction: The design of work materially affects the total well-being of workers.
➢ Example: Studies show that job satisfaction is the strongest predictor of longevity.
➢ Therefore, work content and job satisfaction are paramount moral concerns.
➢ Satisfied workers are also more productive.
➢ Business has an economic reason as well as a
moral obligation to improve work quality.
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