AHCT and Pappas MacDonnell thought insurance brokers could play a major role in enrolling Connecticut consumers because, in terms of insurance, these were the “pros who close.” But broker commissions for individual insurance had been dwindling,i and it was unclear how enthused brokers would be in spending their time selling individual policies (as opposed to higher volume employer-sponsored group insurance). The marketing firm came up with a strategy to leverage AHCT’s capabilities to empower brokers to support the law and help enroll thousands of people. There were about 13,000 registered health insurance brokers in Connecticut, but a much smaller number actively sold health insurance plans. These small businesspeople typically had to engage in a lot of work for each customer, from prospecting and educating to spending the time to fill out forms and help the customer choose a plan. Brokers’ customers were typically individuals, families, or small businesses that wanted to provide health insurance to their employees. Customers did not pay the brokers directly; rather the insurance companies gave the brokers a set fee per enrollee or enrollment group per month (see Exhibit 14 for broker compensation information).