As I have already pointed out, needs such as esteem and self-actualization are more important for people
as they develop. Herzberg (1964) identified two different categories of needs: hygiene factors and
motivators, which are independent and influence behavior in different ways. People that are dissatisfied with
their jobs are concerned about the work environment, while satisfied individuals feel comfortable with their
jobs. The first category (hygiene factors) refers to organizational policies, supervision, working conditions,
money security or interpersonal relations. Although these factors are not an intrinsic part of the job and they
do not influence the worker’s output capacity, but they prevent low performance due to work restrictions. On
the other hand, the second category is represented by factors that involve feelings of achievement,
professional growth and reco gnition. These factors do not only have a positive effect on job satisfaction, but
they also increase one’s total output capacity. When hygiene factors are satisfied, they will eliminate
dissatisfaction and work restrictions, but they have no impact on achieving superior performance. On the
other hand, enhancing the motivators will help an indivi dual to grow and develop. Therefore, hygiene factors
influence an individual’s willingness and motivators affect an individual’s ability.