1. For each credit card accepted in the hotel, an agreement must be signed with the issuing companies or their bank representatives. The agreement must clearly state the commission rate applied and the Financial Controller must ensure that the commission rate is the same as the Group negotiated rate.
2. All credit card transactions must be authorized by calling in the card numbers or swiping through authorized hardware and accompanied by a credit card receipt.
3. The credit card balances must be formally reconciled on a daily basis with the nature and age of all pending items clearly stated.
4. The Financial Controller and General Manager are responsible for the review and approval of all reconciliations at month end.