Dear All
Greetings from DIBK.
As discussed and informed in the GMs’ workshop on the problem we have with the long and complicated survey that is discouraging the number of survey that is coming in. We have then come up with a shorter and easier survey that will make it easier and more user friendly survey that should improve the number of surveys coming in. This new version will be starting on the 1st July 2016. All relevant items and scores from the previous months will be pulled in and tallied into the new scores generated by the new version.
For internal calculation purposes requested by the Clarabridge, all the data-taking will be stopped from the 27th June 2016 and will restart again from the 1st July 2016. After that all scores from the past months will be included into the new version.
We are confident that with a shorter and less complicated version the survey will be more attractive and friendly to the customers. We have tested and the survey will take 2-3 minutes to complete while the previous one could take more than double time plus more complicated.
Please let me know if you have any questions.
Thank you.
Best regards
Silvano Trombetta
Corporate Director of Rooms
Dusit International
Dusit Thani Building
946 Rama IV Road, Bangkok 10500
Phone +66 (0) 2200 9999 ext.3131
Fax +66 (0) 2636 3548
E-mail silvano.trombetta@dusit.com | www.dusit.com