This study was based on a mixed methods approach which allowed the authors to bring in
different perspectives.
4.6 What we know about knowledge transfer
Compared to the previous topic, the aspect of knowledge transfer has gathered some
research attention (Table VIII). The findings underline the critical relevance of this KM
process in terms of SME business operations and thus competitiveness.
Taking the nature of knowledge transfer into consideration, the research methods used
reveal a stronger emphasis on qualitative approaches. The topic appears to be of high
interest in the UK.
4.7 What we know about utilisation
Research on knowledge utilisation seems to be neglected (Table IX). This should be
regarded as unsatisfactory as only this process generates value within the firm. Knowledge
not used is thus lost knowledge. Both articles confirm the role of knowledge as a driver of
innovation, enhancing customer satisfaction as well as escalating profits and productivity.
These researches were based on a survey approach.