4. The credit Manager/Officer will verify the credit references provided and note his/her comments on the Credit Application Form which will form the basis of the credit recommendation.
5. The recommendation will then require the approval of the Head of Accounting Department / Financial Controller and General Manager.
6. Once approved, and account (AR number) will be created in the Opera A/R System and details there of will be noted by the credit manager/Officer on the Credit Application Form for future reference. Please referred to Annexure B.
7. All travel agents with approved credit facilities must provide a specimen copy of their travel agent voucher or e-confirmation alternative. Any variation to the specimen vouchers or e-confirmation alternative received during subsequent operations should be referred to the Director of Sales and Marketing or Credit Manager/Officer by the attending GSA.
8. The client as well as the relevant DOSM will be advised of the outcome of their application by the Credit manager/Officer. Upon endorsement, all Credit Application Forms and supporting documents must be returned to the Credit Manager/Officer for filing.
9. The sakes Department / Catering Sales will upload the approved Credit Application Form in the company / agent profile in the Opera PMS.
10. Credit application Form facilities that were denied will be communicated to the client by Head of Accounting Department or Credit manager after consultation with the Sales Manager. An alternative form of payment must be requested which would usually be full prepayment.
11. In the case of reputable companies with good financial standing, the General Manager in coordination with the Head of Accounting Department may grant credit facilities without go through the formal appraisal procedures. Justification from the General Manager will be required in these instances.