Seek balanced traffic lanes
The freight solicited should provide for a balanced freight lane-freight going in both
directions. As much as possible, one-way moves should be avoided. Working with
other companies in the industry may result in more balanced freight lanes with
rewards for the company and the driver. This should result in less dissatisfaction for
the driver and reduction of triggers for leaving the company. Planners in the operations
department need to become more aware of opportunities to increase utilization of
equipment. Possibly more emphasis on driver training for dispatchers and planners
would be useful. The dispatchers can become more aware of opportunities to improve
operations by riding with drivers during the day to see what it entails and what
difficulties are encountered during the route.