i.e. outages and quality of service causes additional problems faced by the end users [14]. Up to recent
years, the main electricity payers were the urban centers and industries, which the main utilities turn to recover their cost, excluding their other customers which are spread in the countryside and already receive electricity supply. However, reforming the electricity sector was an important step taken by the Indian government in that two important initiatives such as the Electricity Regulatory Commission Act of 1998 and the Electricity Act of 2003 were introduced as part of the electricity market liberalisation. According to Srivastava and Rehman, 2006 [16], the majority of India’s villages presently have access to electricity, i.e. around 85%. However, it has been reported that the consumption of electricity by households is less than 60%, while at the same time, 81.5% of urban have access to electricity. On the other hand, within the rural areas the percentage is around 46.2% [15].