Dear Arthur Grundy,
Thank you for your recent letter, pointing out that you weren't happy with our service. I am sincerely sorry for the poor service you received from Med Tours. We have a training session arranged to help them learn customer service excellence
On the next journey, we have special discount 50% for compensating the poor for your experience. You can impress our tour with your family.
We appreciate your patronage and hope that this incident will not occur again. We hope you find our changes satisfactory.
Very truly yours,
Janjira Kongkeaw
Manager
Med Tours