13-15 What role did end users play in developing SourceGas’s new work order and dispatch system? How did the project team make sure users were involved? What would have happened to the project if they had not done this?
SourceGas took user input and user training very seriously. The system project had a committee of super-user technicians as well as an operations team to make sure the system was built to the right specifications. Its technicians had provided important input during the requirements gathering and design stages of system building. Twenty percent of the workforce was trained and then provided feedback to make sure the new system met their requirements. That experience was used to create training materials for the rest of the workforce when the system went live. This approach helped ensure users would buy into the new system and that no business process was overlooked. (Learning Objective 13.2: What are the core activities in the systems development process? AACSB: Analytical thinking.)