Limitations
The paper has a few limitations that should be noted here. First, it is built on a rather
simplistic fraction of the HRM-performance model which only tests the impact of a
bundle of HRM activites (empowerment) on HR-related outcomes (employee attitudes
and behaviour). As already mentioned, these performance outcomes have been least
studied in the past research, and the proposed configuration of organisational
empowerment ! attitudes ! customer-oriented behaviour – has not been studied