Here's what just happened:
costasgalan let us know that they haven’t received "Solar Power Bank Charger Battery 100000mAh External Backup Galaxy Iphone Mobile" and has requested a refund. Because the buyer opened the case in the Resolution Center on eBay.com, respond to the case on that site.
Here's what you need to do next:
You should respond to the buyer and try to resolve the problem by Mar 26, 2015. Most buyers and sellers are able to work things out by communicating with each other directly.
If you haven't already done so, provide shipping information, such as an item tracking number, shipping date, and shipping carrier to the buyer in the Resolution Center.
What you should know:
If you don't reply, or if the buyer isn't satisfied with the outcome by Mar 26, 2015, the buyer can escalate the case to eBay Customer Support. Learn more about responding to a request on eBay.com.
In the meantime, PayPal funds from this transaction, including payment and shipping, will be unavailable for withdrawal. However, you can still use these funds to send a refund the buyer. How to refund the buyer