The staff was very helpful. Incredibly flexible. I changed my dates by a week or two, no problem at all. They stored by bag while I was traveling outside Chiang Mai at no charge. Arranged taxis. They even offered me a ride across town when I switched to a new hotel. (I just wanted to try a different location closer to the center for a few days). Fine large room and facilities for the price. Only drawback is the little bit of distance to the center but it's near Riverside Bar and some other great pubs that I always hang out at so that's fine. And it's a quieter, more Thai experience in the burbs. Less touristy. Also, they were very helpful in helping arrange scooter rental.