Dear Mrs. Nelson,
Please accept my sincere apologized for the incident that happened with you during I am away and thank you very much to share it with me.
That might be misunderstood from our staff when you required additional bottle of water in the restaurant as we do sell it as the price that you mentioned.
Kindly note that water bottles in villa which we provide for complementary on daily basis as per detail below may need to specific to ensure we understood your required.
- 2 Bottles of 1.5 liter
- 4 Bottles of 350 ml.
However, it is our learning from the mistake and will not let it happen on your return. Please note to me on your next visit as I am looking forward to it then I will prepare myself to welcome you.
Best regards
RC
Best regards
RC