• Coordinates and streamlines effective communication between Operations, Billing and Brokerage team to fully support Import shipments.
• Manages accrual cost in OFS for ocean import shipments & all rates disputes with CEVA origin countries (if any) to ensure the billings are done in a timely and accurate manner.
• Follows up and communicates effectively on urgent or critical shipments, irregularities, and customer requests. Priority is Ocean Import Shipments.
• Continuously working with CEVA overseas and CEVA Control Tower to identify and incorporate their evolving and emerging needs in shipments for daily operation.
• Monitors, Reviews and analyses performance to achieve customer’ KPI (OTP).
• Monitors ocean import operation team for on-time sending pre-alert to customer.
• Tracking SIV for all import shipments to ensure all shipping documentations are done in a timely with updated schedule.
• Identifies and analyses irregularities / internal shortcoming proactively and proposes corrective/preventive actions and action plans.