In the last chapter, you learned to use tools to write polished first drafts.
You were able to use the Empathy Index to ensure that your communications
have a strong reader focus. You selected targeted salutations
and leads to help engage your readers’ interest, and you compared alternative
closings and worked to increase urgency by using time-sensitive
words and phrases.
In this chapter, we’re going to use two tools to begin the revision
process. The two tools are: