7.10 Collection and Delivery of Baggage: You shall collect your baggage as soon as it is available for collection at places of destination. If you do not
collect it within a reasonable time and the baggage needs to be stored at our premises, we may charge a storage fee. If checked baggage is not claimed
within three (3) months of the time it was made available to you, we may dispose of it without any liability to you. Only the bearer of the Baggage
Identification Tag delivered to the passenger at the time the baggage was checked is entitled to delivery of baggage. If a person claiming the baggage is
unable to produce a Baggage Identification Tag for identification of the baggage, we will deliver the baggage to such person only on condition that he
has established to our satisfaction his right thereto, and if required by us, such person shall furnish adequate security to indemnify us for any loss,
damage or expense which may be incurred by us as a result of such delivery. Acceptance of baggage by the bearer of the Baggage Identification Tag
without complaint at the time of delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the
contract of carriage between us.
7.11 Delayed Baggage: In case the baggage delivery is delayed, we may consider compensating not more than Baht 500 per person; provided that, the
passenger is required to fill in the 'Claim Form', which is available at our ticketing counter at the airport, and submit it to our staff for further proceeding.
7.12 Lost Baggage: If the checked baggage cannot be returned within 14 days after arrival, the luggage is considered lost. Nok Air pays THB 400 per
kg. of lost checked baggage with a maximum of THB 2,000 per piece of baggage, regardless of the value of the content that has been lost. Claims can
be made by completing the 'Claim Form' available at the Airport handling agent or Airport Ticket Counter. The final settlement amount to be deducted by
the interim payment the passenger had received.
7.13 Damaged Baggage: Nok Air is liable for damages to passenger's checked baggage (packaging and content) if liability has not been excluded
under one of the previous sections. The passenger must report any damages to Nok Air's ground handling agent immediately after the baggage has
been reclaimed at the destination airport. Nok Air will pay THB 500 per piece of baggage. Claims can be made by completing the 'Claim Form' available at
the handling agent or Airport Ticket Counter.
8. Cancellation or Delays of flights
In case of cancellation or delays of flights, the company is agreed to proceed in accordance with the announcement of Ministry of Transportation
regarding 'Right of passengers using Thai air transportation service in domestic routes policy' announced on December 6, 2007.
9. Refund Process
9.1 Availability: Refund is available in case of flight cancellation (by us) only.
9.2 Proper Person: We shall make a refund only to the person who has paid for the seat upon presentation of identification and satisfactory proof of
such payment.
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