3.4 Process and Procedures Library
Following the development of process models, Stakeholders identified the need to
deploy these process assets to business users to support training and up-skilling of
staff and as a reference source during service delivery. A proof-of-concept Process
and Procedures Library was developed to provide an example of how such a
reference source may operate. It was developed on the Microsoft Office 365
SharePoint platform which was adopted by The Business for other document and
knowledge management functions. Example pages from the Library are shown in
Fig. 4. The Library enables the entire Process Architecture to be navigated (via
click-through) from Strategic Activities to detailed Processes and through to
Procedures. Key data is maintained for each process such as the process name,
reference, owner and designer.