Dear All
Time: 9.00 -10.00 ----> start with system part that related to IT
----> sharing customer experience
----> List out to do list and time line / responsible person
Time 10.00 -11.00 ---> Operation discussion about what we expected to roll out SMART service to client
---> how we will increase SMART tracking and reduce inbound call. "Brainstorm together" such as send the order number versus Smart link by using SMS feature..........let's think out of the BOX
---->Select client who will be the first phrase and how will capture those client performance in term of usage.
Agenda
- Voice from customer / sharing customer experience
- Any development (if needed) compare feature with ZP
- Next step : how to make a move on marketing
Dear PS
Please kindly sharing the data about usage and active user who already had SMART user for supporting marketing function.
Dear