3.4
Validity
According to Uwe, & al (2004, 185) validation of interview and their sequencing are ana-
lyzed with regard to whether the interviewees are talking ‘truthfully’ or sincerity.” In this
thesis, to ensure that different perspectives are represented, different personnel related to
hotel and housekeeping were interviewed; cleaning company managers and supervisors,
cleaning staff members and hotel managers. In order to avoid pre-judgments of what may
be important or not important to be discussed, the author had little pre-set questions, so
that the respondent’s answers could guide the interviewer for more questions which arise
from the respondent's answer. The interviewer was cautious not to direct the follow up
questions in any specific direction, so the interviewee had the freedom to speak for them-
selves. The interviews were recorded, apart from one which was conducted via telephone,
in order to have the accurate responses saved from the respondents. The recordings
were then written down word for word, after which the common themes between all the
interviews were compared. During data analysis, the author carried out continuous eval-
uation of the interpreted data to further ensure the validity of the data.
17