It is an obligation to install and activate Remote Support Platform (RSP) for customer installations as outlined in the Maintenance Contract for SAP Business One.
Remote Support Platform (RSP) is the primary platform for monitoring your customer’s systems. RSP is provided with the software installation files. RSP can be automatically installed with the SAP Business One Server, or can be installed independently.
RSP monitors the health of the SAP Business One applications, the databases, and the underlying hardware such as disk and memory. It also enables SAP to proactively diagnose system bottlenecks and prevent system issues.
Note: RSP is updated independently of SAP Business One releases.