A: I’d like to return this shirt. I’m not at all happy with it.
B: I’m very sorry, sir, but we can’t accept any garments we’ve already sold, especially if you’ve worn them.
A: But just take a look at this shirt. Can you see how much it’s shrunk?
B: You must have washed it in hot water.
A: No, I didn’t. I washed it in warm water as you advised.
B: Well, I’m afraid there’s nothing I can do.
A: oh, no? Look at the sleeves. They only reach my elbows, and the collar won’t fasten.
B: We’ve never had any complaint before.
A: Well, I can assure you that this is what happened.
A: Can I see the receipt you got when you bought it?
A: I’ve thrown it away. I had no idea that this would happen.
B: Then there’s no proof you bought it at this shop.
A: In that case, I’d like to see the manager.
B: I’m afraid he’s out, sir. I am really sorry, but it’s our shop’s policy.