Employee Engagement Surveys measure whether employees are fully involved and enthusiastic about their work and company. Intellectually and emotionally engaged employees help to create satisfied, more loyal customers and improved business performance. Employee Engagement Surveys gauge the degree of employees’ attachment to their jobs, colleagues and organization, helping to determine their willingness to go beyond the basic parameters of their job. They can also be used to understand what factors have the greatest impact on engaging employees and to predict employee retention. Employee Engagement Surveys are closely linked to customer engagement and are measured in similar ways.