Hello JacKDawSun,
This is an automated email, intended to gather all the necessary information we need to process your request.
We will need you to answer a few security questions before we can process any request about account changes or removal. Please make sure to include this information in your ticket:
- When was your account created?
- Have you ever purchased a Prime Access pack?
- Have you ever purchased Platinum using a discount coupon? (20/50/75% off)
- Have you ever contributed resources to help build a room or decoration in a Dojo?
- Have you recently made any trades with another Tenno? What items did you trade?
Also, if you want to change the e-mail associated with this account please tell us the new email address you want to use (Note: It can't already be linked to an existing account).
Thank you for including all the info we need to help you get back on track. One of our support agents will get to your ticket shortly.
Thanks for your patience!