roles of and functions performed by supervisors and managers
• different leadership styles and the characteristics of effective leadership
• principles of teamwork, including characteristics of effective teams, roles and attributes of
team members, organisation of teams, potential team problems and the benefits of
effective teamwork
• role and theories of motivation and their application to different workplace contexts
• typical causes of workplace conflict, including cultural differences
• impact of conflict on the role of leaders
• organisational structure and group dynamics
• formal and informal communication methods and application
• legislative issues that impact on team management, including equal employment
opportunity (EEO), diversity, anti-discrimination and unfair dismissal
• types of plans and planning processes.