Any complaints received are also noted by staff on the Veteran preference page, which automatically sends the entry into PATS,which enables tracking of patterns and trends in complaints, and ensures that the workforce “remembers” any complaints to ensure that issues are not repeated. Additionally, any person that logs into the Veteran’s record will see a flagged entry associated with that encounter so that all appropriate members of the workforce can be made aware of the issue. The PACT structure and the integration at C4
V enable caregivers from all services to enter and view information about Veteran preferences. PACT members use encounters as opportunities to discuss additional benefits, as appropriate, as well as advance directives, final resting place preferences, and beneficiaries, which helps the cemetery operations with longer term planning.