Up selling – cross selling : explain about how to do up selling or cross selling technique. Give explanation and training about nice question/ topic for up selling / cross selling.
Service excellent : service with heart and happiness, show the customer that we happily give service to them (adding sample question)
Product knowledge : how we explain about benefit from our product and answer all customers question about it including their complaint
Adding value : is something that similar with extra service that make us different from the other brands.