Man: Hello, Tom Wilson’s, can I help you?
Woman: Hi there, it’s Emma Lloyd here. I’m calling about my motorbike. Is it ready to be collected yet?
Man: Can you remind me, what’s the make of the bike?
Woman: It’s a City Zip. It’s blue.
Man: Oh yes. We had to order in some parts, but they still haven’t arrived yet I’m afraid.
Woman: Do you know when the bike will be ready to pick up?
Man: Sorry, I don’t know. But I’ll call our suppliers and find out if they’ve sent out the spare parts yet. Once the parts are here we can fix the bike in two or three days.
Woman: Okay, I’ll give you a call at the end of the week, then.
Man: Sure.