Job Descriptions :
- Coordinate with team to control the “Service Level Agreement” in order to deliver the excellent to customer.
- Responsibility to the demand of customer by job development, management and utilize of resource effectively.
- To be the customers’ contact point to coordinate mainly with customer and also the concerned operation, the 3rd party and internal sections and Vendor in order to provide the services and achieve for customer’s requirement.
- Make customers’ relation in order to maintain the existing job volume and build up the growth on accounts.
- Operational planning and execution.
- Change / Problem / Escalation execution.
- Regular customer review in order to survey customers’ satisfaction and listen the voice of customers.
- Find out and clarify the issue & countermeasures to solve customer’s problem.
- Monitor stock of material and manage the order volume for customer’s job.
- Monitor and verify billing summary before conducting original invoice to submit customers.
- Do and report for the job assigned by Manager.