Since December-13, the non quality has cost us 72.000$ - 2.200.000 Thb and generated a very bad image of CIEE to our customers.
• GE ask us to make great & quick improvements under threat to not award us any new business.
• Haulotte promised to withdraw all business to CIEE if we stay in their 10 worst suppliers.
• We lost a business with Flex ( Flat cable)
We must stay focus on quality improvement. Quality start at quotation & Everybody, at his own level, has a role to play.
• We must progress on definition of workstations and specifications.
• We must apply NPI & improve the process.
• We must improve 5S in all our company.
• We must improve our jig design & control.
• We must train our production staff and make them understand that the quality of our products is the most important.
I saw a lot of good things recently, but the road is still long and we will success only if the quality remains the priority of all of us.