Thank you for choosing to stay at Lohas Suites Sukhumvit by Superhotel.
Firstly, I would like to deeply apologize for the inconvenience you have experienced as the results of our staff was careless.
There is simply no excuse for what transpired. As a hotel, we take pride in providing the efficient service. However, that is not what you experienced and for that we must apologize. Please be assured that the matter is taken seriously and I will be reviewed and trained with my team to avoid future happening.
Please accept my sincere apologies, and I hope that you would not let these incidents change your initial opinion about Lohas Suites Sukhumvit by Superhotel and our services, but instead provide us with a chance to enrich and personalize your future stay.
We are very grateful for your patronage and look forward to the opportunity of welcoming you back at Majestic Grande in the near future.