It also helps marketers to see their brands from the consumer’s perspective and ideally helps marketers shift their mindsets from control to engagement. For instance, when Greece’s chocolate brand Lacta wanted to improve their marketing on Facebook, they did not simply post their existing advertising campaign slogan and messages. Their marketing agency OgilvyOne first audited the discussion on the channel by listening to what was being said in and around the brand. What they found was surprising. People were comparing their loved ones to the sweetness of Lacta chocolate writing, “you may not be Lacta, but you are the sweetest part of my life.” In response, they created a Lacta Facebook app that embraced this activity by allowing people to customize a Lacta chocolate wrapper with their loved one’s name and send it to their Facebook wall.