Candidates also need to show evidence of the following:
communication skills;
exceptional customer service;
confidence in dealing with a range of people;
team working skills (different teams may be worked with every day) and be able to be supportive of colleagues;
discretion when dealing with VIPs/royalty;
competence in handling difficult situations and the ability to remain calm under pressure and in emergency situations;
the gift of being tactful and diplomatic but also assertive when necessary;
commercial awareness and sales skills;
flexibility in working unsocial hours on any day of the year;
the capability to work quickly and efficiently, often to tight time constraints;
numeracy skills for handling cash, including foreign currency;
the capacity to work in a confined space;
the ability to diffuse situations calmly and quickly.