On the 19th of December, our website experienced an error in which incorrect prices were displayed. We have identified the issue and have now resolved it.
At this moment, we would like to reach out to you via this note to give you a quick update on the situation and how Booking.com will deal with it. Depending on the day of check-in, we have decided to begin a compensation process.
Therefore, in the following weeks, you will be contacted by a Booking.com representative, who will work specifically on your reservation(s) affected. This person will explain the detailed procedure for the compensation, in return for the gesture you applied towards our mutual guests.
We apologize for any inconvenience caused and look forward to keep working with you.