Regression analysis
To check the impact of independent variables on dependent variables and effect of customer satisfaction as a mediating variable, we have carried out the regression analysis. Certain conditions should be fulfilled if we want to check the mediating effect of a variable [42]. First, there must be a significant relationship between Independent and mediating variable. Second, independent variable and dependent variable must have significant relationship. Third, by introducing the mediating variable the impact on dependent variable by independent variable will decrease significantly. To perform the mediation effect we have used the same method of regression analysis as proposed by Baron & Kenny [42].Results of regression is shown in Table-3. According to first step, the results confirm that employee satisfaction with pay, policy & support,
training and development, team work and supervision stimulate the customer satisfaction (Adjusted R²=0.134; F=8.871; P