The analysis of the questionnaire results highlights the
experiences of Bangkok residents and shows how they feel
about the current waste management service and how it
should be improved. The respondents' attitudes indicate
their awareness that an effective and sustainable waste
management service is an important factor to achieve
sustainable waste management. However, in terms of the
current performance, many problems exist that urgently
need to be solved. Not only socioeconomic and environmental
concerns but also the low level of technology
applied to the waste management operation cause ineffective
waste management. The respondents agree that
technology is a vital requirement of the MSWM system. In
this paper, the gaps in the management system (Table 1)
are identified. Success factors and recommended technologies
for each management process (Tables 2 and 3) to
increase system performance are suggested.