Fena Estate has agreed for multi-year commitment for 3 years with 4% uplift. Hence, we sent multiyear agreement for the customer to sign in.
However, customer informed that the hotel name is rebranded and requested to update the correct name.
We are internally reviewing the name change request and will get back to you with the update on the same.
Please note that support transfer to I-MAS will be effective from 16-Aug-15. As the renewal is pending with name change request, we have allotted 10 days temporary support after the maintenance expiry date (16-Aug-15)
Kindly let me know in case of any further information required