Initiative is to survey customer satisfaction on consumable supply, CRM Consumable team KPI year 2016.
No KPI for service team, unless K. Sam would like to recheck service’s which the contents should be from service perspective.
Suggest to cut Service part out, so that Jane team can focus to send and follow up response from their contacts, as customer consumable and parts/services are different team ka.
For list of top 20 value customers, will run from OBCD. I can help to run, after I received my laptop back.