Dear Hotel's owners,
HR already discussed with khun Jikkie about BOCA's concern. She understanded the concept of Buddy system (Trainer - old staff and trainee-new staff) as she agreed about Fong's perfomance which is not reach our standard of service. ( FB and HR will do 60 day evaluation) By this, she will work on roster to balance Sup and Assist MGR with khun Pook and make it happen as soon as possible.
Also, she mentioned about quality of supported Room service staff, which also lower than expectation. Therefore, as per discuss with Khun Suzanne, for this room service we will focusly more in order to find what is going on and how we could improve service quality and make them understand role and responsibility (even support, but we re in FB so suppose to put best effort as well