Customers no longer want a box, they want solution." In Young's view, the industry was moving from an era in which the product defined the solution, to one in which the customer defined the solution. A pure technological focus was no longer appropriate as customers were demanding more standardization and support. In addition, industry growth was slowing in the United States, which represented just less than half of the global market for computers and electronics. Challenges were particularly evident in H-P's largest division, the computer systems organization (CSO).